What does cancellation management include in the Epic scheduling process?

Cancellation management in the Epic scheduling process involves tracking and logging of cancelled appointments to maintain accurate records of patient scheduling activity. This element is crucial for assessing cancellation patterns, understanding patient behavior, and improving overall scheduling efficiency. By keeping a detailed record, healthcare providers can analyze the reasons behind cancellations, identify trends, and implement strategies to reduce them, ultimately enhancing patient care and resource management.

The focus on logging cancellations allows the scheduling team to have a comprehensive overview of appointment availability, helping to fill gaps created by cancellations with other patients or reschedule the original appointments efficiently. Accurate tracking supports communication with patients regarding their appointments and contributes to managing clinic workflow effectively.