What does the gray schedule color represent?

The gray schedule color indicates that the time slot is designated as held time by the Clinical Services Assistant (CSA) or provider. This status signifies that, while the time slot is not available for public booking, it may be temporarily reserved for specific purposes, such as accommodating anticipated patient needs or ensuring flexibility in scheduling for the provider's commitments. It helps in visualizing the schedule and ensuring that stakeholders are aware of time slots that are reserved but not currently actively booked, thus streamlining coordination and management of appointments. This distinguishes held time from other statuses like availability or cancellations, facilitating better scheduling decisions.