What feature does Epic utilize to facilitate appointment reminder communications?

Epic utilizes both appointment reminder texts and secure messaging to enhance communication with patients regarding their appointments. This dual approach allows healthcare providers to ensure that patients receive timely reminders through multiple channels, which increases the likelihood that patients will remember their scheduled appointments.

Text message reminders offer a quick and easily accessible way for patients to receive notifications directly on their mobile devices, while secure messaging allows for more personalized interactions and can convey important details regarding the appointment, such as preparation instructions or changes in schedules. By employing both methods, Epic maximizes the chances of effective communication, leading to reduced no-show rates and improved patient engagement.