What is the function of the waitlist feature in Epic?

The waitlist feature in Epic serves the important function of placing patients on a list for available appointment slots. This is particularly valuable in busy practices where appointment demand exceeds availability. When a patient needs an appointment but no slots are open, adding them to the waitlist allows the practice to efficiently manage this overflow. As spots become available due to cancellations or rescheduling, the system can streamline the process of notifying and scheduling patients from the waitlist, thereby ensuring that as many slots as possible are filled and minimizing wasted time when cancellations occur.

This functionality enhances patient satisfaction as it provides patients with a pathway to receive timely care and allows practices to optimize their scheduling efficiency. The focus on managing appointments rather than tasks like processing referrals or handling insurance claims distinguishes this feature as specifically addressing the appointment needs of patients waiting for care.