What is the primary goal of the waitlist feature in Epic?

The primary goal of the waitlist feature in Epic is to accommodate patients when slots become available. This feature plays a crucial role in optimizing the scheduling process by managing patient flow and ensuring that slots freed by cancellations or no-shows can be quickly filled with patients who are on the waitlist. This minimizes downtime for healthcare providers and maximizes access to care for patients. By effectively utilizing the waitlist, providers can enhance patient satisfaction by offering timely appointments, thereby improving overall operational efficiency in the scheduling system. This approach ultimately leads to better resource utilization and enhances the patient experience within the healthcare system.