Which tools does Epic offer for scheduling real-time communication with patients?

Epic offers a combination of secure messaging and appointment reminder texts as tools for scheduling real-time communication with patients. Secure messaging provides a secure and convenient way for patients and healthcare providers to communicate directly about scheduling details, questions, and other pertinent information related to their care. This feature enhances patient engagement and allows for timely communication without the need for phone calls or face-to-face interactions.

Additionally, appointment reminder texts serve as an automated, efficient way to notify patients of upcoming appointments and promote adherence to their schedules. By using both secure messaging and reminder texts, Epic creates a comprehensive communication strategy that keeps patients informed and facilitates better management of their healthcare appointments.

Other options, such as phone calls, emails, and in-person appointments, while useful for communication, do not represent the full suite of tools Epic provides specifically for real-time scheduling engagement. Focusing on secure messaging and text reminders highlights Epic's commitment to leveraging technology for better patient and provider interaction.